When Will My Backorder Arrive?

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My product is missing parts.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

How do I change quantities or cancel an item in my order?

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

When can I expect my bag to arrive each month?

Bags start shipping out after the 20-26th of each month. You can expect to receive them between the 8-10 days later depending on your location.

I set up an account after I placed my order and now I can’t find my order?

If you placed an order without setting up an account, then your order was placed anonymously and you’ll need to contact customerservice@bolzanohandbags.com . Never fear! When doing so we will be sure to link your order to your account!